We are seeking Call Center Representatives to join our team and provide excellent customer service to our client's banking customers. In this role, you will be responsible for answering incoming calls, addressing customer inquiries, and resolving issues related to banking products and services. The ideal candidate will have strong communication skills, a customer-centric mindset, and a passion... for helping others. This role is fully remote, and scheduled hours will be between 8 am - 8 pm.
salary: $19 - $21 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
? Answer inbound calls from customers regarding their banking accounts, products, and services.
? Assist customers with account inquiries, including balances, transactions, and statements.
? Resolve customer concerns related to online banking, debit/credit cards, and transactions.
? Provide information on bank products such as checking and savings accounts, loans, and credit cards.
? Process account updates, including address changes, stop payments, and new product enrollments.
? Escalate unresolved issues to the appropriate department or supervisor for further action.
? Maintain a high level of professionalism and empathy while handling customer concerns.
? Meet or exceed call handling and customer satisfaction metrics.
? Accurately document customer interactions in the bank?s system.
? Stay informed about bank policies, procedures, and regulations to provide accurate information.
Skills
? Telephone Etiquette
? Empathy
? Typing Skills
? Basic Software Skills
? Customer Service
? Call Center Support
? Customer Relationship Management
Qualifications
? Years of experience: 2 years
? Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days